Terms of Use

This document is a public offer under the Civil Code of the Republic of Uzbekistan and sets out the terms on which "ShahNur Software" LLC (hereinafter, the Provider) provides the TunkaForm service.

Any of the following actions constitutes acceptance of the offer: registering with the Service, starting to use the Service, or paying for a Plan. From the moment of acceptance, the Agreement is deemed concluded and is equivalent to an agreement concluded in writing.

By accepting, the Customer confirms that it has read and agrees in full with these Terms and the Privacy Policy. The Privacy Policy is an integral part of the Agreement.

The Agreement is concluded with an individual aged 18 or over with full legal capacity, a sole proprietor or a legal entity. A person accepting on behalf of a legal entity warrants that they are authorised to do so.

Provider - "ShahNur Software" LLC (TIN 311 915 358), the owner and operator of the Service.

Customer - a person who has accepted the Offer and uses the Service in its business.

User - an employee or other person granted access to the Service by the Customer.

Service - the TunkaForm cloud software: the tunkaform.uz website, the app.tunkaform.uz dashboard, the Telegram bot, and the mobile and desktop apps.

Account - the Customer's organisation account created upon registration with the Service.

Plan - a subscription plan published on the Website that defines the Service's features, limits and price.

Subscription Period - a prepaid term of 1, 6 or 12 months for a Plan.

Customer Data - all data entered into the Service by the Customer and Users: data on customers, orders, inventory, cash desk, employees and payroll.

Website - the website at https://tunkaform.uz.

The Provider grants the Customer the right to use the Service over the internet within the selected Plan (a simple, non-exclusive licence), and the Customer pays for this right in accordance with the Plan.

The Service is intended for companies that manufacture and sell roofing sheet, corrugated sheet, flashing and trim and other metal products, and enables them to keep records of orders, costing, inventory, cash desk, debts, employees and payroll.

The features included in each Plan and the limits on the number of Users and orders are published on the Website.

The Service runs on the Provider's servers. Neither the software itself nor a copy of it is provided to the Customer.

When registering, the Customer must provide accurate and up-to-date information. Sign-in is done with a phone number and password, or via Telegram, Google or Apple.

The Customer and Users must keep their sign-in credentials confidential and must not share them with third parties.

The Customer is responsible for all actions performed from its Account and from Users' accounts. Assigning roles and access rights to Users is the Customer's responsibility.

If unauthorised use of the Account is suspected, the Customer must notify the Provider immediately.

The Provider shall:

1. ensure the Service operates within the selected Plan;
2. ensure the confidentiality and security of Customer Data in accordance with the Privacy Policy;
3. make daily backups of Customer Data;
4. provide technical support and respond to enquiries within a reasonable time;
5. give advance notice of scheduled maintenance.

The Provider has the right to:

1. improve the Service and change its features and interface;
2. restrict access to the Service if the Agreement is breached or payment is not made on time;
3. change Plan prices in the manner set out in section 6.

The Customer shall:

1. pay for the Plan on time;
2. use the Service in accordance with the law and these Terms;
3. have a legal basis and the data subjects' consent for any personal data entered into the Service;
4. keep its sign-in credentials secure.

The Customer has the right to:

1. use the Service within its Plan;
2. change Plans and extend the Subscription Period;
3. export its data at any time;
4. receive technical support;
5. terminate the Agreement at any time.

The Customer is prohibited from:

1. using the Service for unlawful purposes;
2. attempting to hack or scan the Service, bypass its security measures or overload it;
3. decompiling or copying the software, or creating derivative products from it;
4. reselling access to the Service or giving it to third parties.

A new Account receives a 7-day trial period. No fee is charged for the trial period.

Plan prices, features and prepayment discounts are published on the Website and in the dashboard. Prices are shown in Uzbek soum (UZS).

The Service is provided on a prepaid basis. The Customer chooses a Subscription Period of 1, 6 or 12 months; the published discount applies to 6- and 12-month periods.

Payment is made through the Payme or Click payment systems or by bank transfer. Payment is considered made once it has been confirmed by the payment system or bank.

The Subscription Period starts on the day payment is confirmed. A new period paid before the current one ends starts from the day the current period ends, so the remaining days are kept.

The Provider may change Plan prices. A new price applies from the next Subscription Period; the price of a period already paid for does not change.

If the Subscription Period ends and no new payment is made, access to the Service is restricted. Access is restored once payment is made.

Fees paid for a Subscription Period that has already started, including 6- and 12-month periods, are not refunded if the Agreement is terminated early, except where otherwise provided by the legislation of the Republic of Uzbekistan.

An erroneous or duplicate payment is reviewed upon the Customer's request and refunded if confirmed.

Funds are refunded using the same method by which the payment was made.

Customer Data is the property of the Customer. The Provider uses it only to provide the Service and in accordance with the Privacy Policy.

For personal data entered by the Customer and Users, the Customer is the data owner, and the Provider is the party processing it on the Customer's instructions.

The Customer is responsible for the lawfulness and accuracy of the data it enters into the Service.

The Customer may export its data at any time. After the Agreement is terminated, data is deleted in the manner set out in the Privacy Policy.

The Service, its source code, design, and the TunkaForm name and logo belong to the Provider and are protected by law.

The Agreement grants the Customer the right to use the Service but does not transfer any intellectual property rights to it.

If the Customer submits suggestions for improving the Service, the Provider may use them without any obligation.

The Provider takes reasonable measures to keep the Service running continuously; however, the Service is provided "as is" and uninterrupted operation is not guaranteed.

Scheduled maintenance is carried out during low-traffic hours wherever possible; advance notice is given through the dashboard or Telegram.

Outages in the services of internet providers, payment systems, Telegram and other third parties are beyond the Provider's control.

The parties are liable for failure to perform or improper performance of their obligations under the Agreement in accordance with the legislation of the Republic of Uzbekistan.

To the extent permitted by law, the Provider is not liable for indirect damages, lost profits or the consequences of errors in data entered by the Customer.

The Provider's total liability under the Agreement is limited to the amount the Customer paid for the Service during the 3 months preceding the day the claim arose.

The parties are not liable for failure to perform their obligations as a result of force majeure (natural disasters, military action, decisions of government authorities, large-scale outages of power supply and communication networks, etc.).

The party affected by such circumstances shall notify the other party within a reasonable time.

The Agreement enters into force upon acceptance and remains in effect until terminated.

The Customer may terminate the Agreement at any time through the dashboard or by written request to the Provider. Refunds of paid fees are handled in accordance with section 7.

If the Customer seriously breaches these Terms, the Provider may suspend the Account or terminate the Agreement unilaterally; the Customer will be notified.

The Provider may change these Terms unilaterally. The new version is published on the Website with its revision date.

The Customer is notified of significant changes through the dashboard and asked to accept the new version. A Customer who does not agree with the new version may terminate the Agreement.

The Agreement is governed by the legislation of the Republic of Uzbekistan.

Disputes are resolved through negotiation. Sending a written claim before going to court is mandatory; the party receiving the claim shall respond within 10 business days.

If no agreement is reached, the dispute is heard by the competent court in the city of Tashkent in the manner established by the legislation of the Republic of Uzbekistan.

The parties recognise messages sent by email, through the dashboard and via Telegram as legally binding.

If any provision of the Terms is found invalid, this does not affect the validity of the remaining provisions.

The Terms are published in several languages. In the event of any discrepancy between the texts, the Uzbek (Latin script) version prevails.